Customer Service Officer - Commercial Lighting

Green Energy Trading
Full Time
All Job Types
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Job Details:

  • Permanent, Full-Time position for experienced Customer Service Officer (CSO) in our Commercial Lighting team
  • Location: Hawthorn, Melbourne 
  • Annual Salary Range: $50,000 - $60,000 (based on experience) plus Superannuation.
  • Accepting Applications Now

Who we are 

We help people access incentives for solar power and energy efficiency upgrades, delivering smarter
energy outcomes. It is our mission to support sustainable changes in Australia's energy market that
have positive impacts on our environment.

Growth in our Commercial Lighting team has been solid and we need another CSO. The CSO will be
responsible for Commercial Projects client management, supporting new and existing clients through
providing project compliance management, technical support and general certificate related guidance
through the life of each project.

The role will be based at Green Energy Trading head office in Melbourne and may include a small
amount of travel (mainly in Victoria) to conduct client meetings, site inspections, attend conferences,
and staff meetings.

We are a lean, rapidly growing business with boundless opportunity for personal and professional

Who you are

  • Have a keen interest in energy efficiency.
  • Have exceptional customer service skills and a keen eye for detail.
  • A natural problem solver, with the ability to manage client and regulator concerns consistently.

You know how to communicate about technical things with people who have a range of technical
abilities. When stakeholders talk with you, they leave feeling confident they were understood.

If you have a passion for the environment, want to see real action on climate change, and be a driving
force in the evolution of our energy market, you will be right at home here.

What we offer

You will earn a competitive salary and be part of our employee profit share scheme.

Note: In accordance with guidance from the government, all staff are currently working a mix of office /
from home. We will be returning to the office described below when it is safe to do so. Until then, we
are supporting staff to ensure their home working environments are safe and productive.

Coffee lovers rejoice! We have a café quality espresso machine, and our kitchen is stocked with a variety
of tea, milk, and fruit for your enjoyment. Plus our modern office in leafy Hawthorn is only minutes from
both trains and trams, and the locked bike cage has some empty racks.

When we return to the office, we will provide social drinks and nibbles every Friday night, celebrate
birthdays and special occasions as a team, and share insights and ideas in our regular Lunch 'n' Learn
sessions - all Covid Safe, of course


To be considered, please attach a CV with all relevant experience and a cover letter detailing what you will bring to the team and how you can make our business better to Alison Middleton - [email protected]. Queries regarding the role should also be submitted to this e-mail address. 

Only successful candidates will be contacted.

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